Refund policy

Last updated: 3 October 2026

Our 90-day money-back guarantee

We want you to give HIS 1 a real chance, a full sperm cycle takes around 74-90 days. Take it every day, and if you're not happy, email us at hello@his1drink.com within 90 days of receiving your first order and we'll refund that order in full. You don't need to send the product back.

• The guarantee applies to your first HIS 1 order (one claim per customer and household).
• Include your order number and, if you're happy to, a line on why it wasn't right for you, it helps us improve.
• Refunds go back to your original payment method, usually within 5-10 business days of approval.

Pre-orders

Founding batch pre-orders are charged when you order. You can cancel any time before your order ships for a full refund, just email us. If we can't ship your pre-order within a reasonable time, we'll let you know and give you the option of a full refund.

Subscriptions

You can pause, skip or cancel your subscription at any time before your next billing date from your account or by emailing us. If a renewal has been charged but not yet shipped, contact us and we'll refund it. Your first subscription order is covered by the 90-day guarantee above.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo, and we'll send a replacement or refund, your choice.

Change of mind (outside the guarantee)

Because HIS 1 is a food product, we can't accept returns of opened tubs for change of mind outside the 90-day guarantee. Unopened, sealed tubs can be returned within 30 days of delivery for a refund of the product price (return postage is at your cost).

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Contact

Email hello@his1drink.com: Ben or Sarah will get back to you, usually within 1-2 business days.